Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned such as toilet cleaner cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable products

We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Follow one of the following steps: Via My Orders section, Click on ‘Orders’. Go to Order and select ‘Cancel’. Proceed with reason for return.

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

    • Product is damaged due to misuse/overuse
    • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
    • Serial Number is tampered with.
    • Defective products that are not covered under Seller/Manufacturer’s warranty
    • Product is used or altered
    • If request is initiated after 3 business days of order delivery
    • Free product provided by brand